EnTex Energy Services is a natural gas distribution company serving residential and commercial customers across multiple Texas communities. Consequently, understanding how EnTex operates — from service areas to billing and emergency contacts — is important for Texas customers who rely on natural gas for heating, cooking, and water heating. This guide covers everything EnTex customers need to know.
About EnTex Energy Services
EnTex Energy Services provides natural gas distribution infrastructure to communities across Texas, primarily in the Panhandle, West Texas, and Central Texas regions. Furthermore, the company operates as a local distribution company (LDC) — purchasing natural gas from interstate pipelines and delivering it through local distribution systems to end customers. As a result, EnTex plays a critical infrastructure role in the communities it serves, managing the pipeline network that delivers natural gas safely to homes and businesses.
EnTex Service Areas in Texas
EnTex serves multiple Texas communities with natural gas distribution services. The company’s service territory spans several regions including parts of the Texas Panhandle, West Texas, and Central Texas areas. Furthermore, service territories can change through acquisitions and system expansions. As a result, the most accurate and current service area information is available directly through EnTex at entexenergy.com or by contacting customer service to confirm whether your address is within their distribution system.
EnTex Billing and Payment Options
- Online payment — Pay your EnTex bill through the online customer portal at entexenergy.com with a bank account or credit card
- Autopay — Set up automatic monthly payments through your online account to avoid late fees and missed payments
- Phone payment — Call EnTex customer service to make a payment by phone using a bank account or credit card
- Mail payment — Send a check or money order to the address on your monthly bill statement
- In-person payment — Some authorized payment locations accept EnTex payments — check entexenergy.com for locations near you
Starting or Stopping EnTex Service
To start new EnTex natural gas service at a Texas address, contact EnTex customer service through entexenergy.com or by calling the number on the official website. Furthermore, new service requests may require a deposit depending on your credit history and account status. Stopping service requires advance notice — contact EnTex at least a few business days before your desired disconnection date to avoid being billed for unused service.
EnTex Gas Emergency Procedures
If you smell natural gas at an EnTex service address, leave the building immediately without turning any lights or switches on or off. Furthermore, do not use your phone inside the building — call EnTex’s emergency line from a safe distance outside. As a result of the serious nature of natural gas leaks, EnTex maintains a 24-hour emergency response line separate from regular customer service. The emergency number is listed on your monthly bill and on the EnTex website.
EnTex Customer Service Contact
Reach EnTex Energy Services customer service through the official website at entexenergy.com for account management, billing questions, service requests, and general inquiries. Additionally, the customer service phone number is printed on every monthly bill statement. For the most current contact information and office hours, always refer to the official EnTex website rather than third-party directories that may have outdated information.
Frequently Asked Questions
What does En Tex mean?
En Tex most commonly refers to EnTex Energy Services, a Texas-based natural gas distribution and energy infrastructure company serving residential and commercial customers across multiple Texas communities.
What areas does EnTex serve in Texas?
EnTex Energy Services serves natural gas customers in multiple Texas communities primarily in the Panhandle, West Texas, and Central Texas regions. Contact EnTex directly at entexenergy.com for current service territory information.
How do I pay my EnTex bill?
EnTex bill payment options include online payment at entexenergy.com, phone payment, mail payment by check, and in-person payment at authorized payment locations. Set up autopay through your online account to avoid late fees.
How do I contact EnTex customer service?
Contact EnTex Energy Services customer service through the official website at entexenergy.com or by calling their customer service phone number listed on your monthly bill. For gas emergencies, call the emergency line immediately.
How do I start or stop EnTex service?
To start, transfer, or stop EnTex natural gas service, contact EnTex customer service through entexenergy.com or by phone. New service requests may require a deposit and inspection depending on the property and account history.
Find more Texas utility and resource guides in our Texas Guide. You can also read our Texas Unemployment Benefits guide for TWC resources. Additionally, check our Texas Unclaimed Property guide for finding money owed to you through the state.